Refund policy
Our commitment to quality extends beyond our products and services, at The Vintage Teddy Children’s Boutique you will always experience a friendly customer service experience from beginning to end. We strive to provide exceptional customer care, ensuring a seamless shopping experience, to ensure that our customers are happy.
Keeping Our Customers Happy
We want you to be happy with your purchase. If you are not completely satisfied with your purchase for any reason simply, return your item for a refund or exchange.
Hassle-free Return Assurance
We assure our customers will receive a hassle-free return assurance with a full refund guarantee on all products purchased from our site.
30 Day Returns or Exchange
Customers have up to 30 days after receiving their order to request a return or exchange. After 30 days customers can return or exchange their item for store credit.
Return or Exchange Process
To start a return or exchange please, contact our customer service department first at info@thevintageteddy.com. Items sent back to us without first requesting a return or exchange may take longer to process. Customers will receive a prepaid shipping label by email to print and adhere to their return package.
Refund Eligibility
To be eligible for a full refund, the item must be returned within 30 days of purchase. The item must be in its original condition, unworn or unused and without any damage. Customers will receive a refund after we receive and inspect the returned item for damages and determine that the item is refundable.
Refunds
Customers will be refunded on their original payment method within 5-10 business days after inspection. There are no refunds for delayed delivery due to weather, holiday or other shipping carrier issues that are beyond our control.
Exchange Eligibility
For an item to be eligible for an exchange, the item must be returned within 30 days of purchase. The item must be in its original condition, unworn or unused and without any damage. Customers will receive an exchange after we receive and inspect the returned item for damages and determine that the item can be exchanged.
Exchanges
Customers will receive their item exchange within 5-10 business days after inspection. Exchanges will be sent to the shipping address listed on the original order. If we are out of stock and are unable to exchange the item for another size the customer can choose another style, store credit or refund.
Happy Shopping Experience
Shopping for little ones can be challenging — sizes vary and children grow so fast! If you are unsure about sizing or fit, please contact customer service before placing your order. We are always happy to help you find the perfect fit and ensure a happy shopping experience —because a perfect fit from the beginning means no worries, no returns, and more enjoying time with your little ones.
Friendly Customer Service
Here at The Vintage Teddy Children’s Boutique, we provide friendly customer service and are always happy to assist our customers. Please, contact us if you have any questions about our return policy at info@thevintageteddy.com.
