FAQ
Product Questions
Where can I find the size guide?
The size guide can be found on the product pages.
Where can I find care instructions for garments?
The laundry care instructions can be found on the care instructions page and on the garment tags.
When do you list new arrivals?
We list new arrivals weekly. To be the first to know about our new arrivals subscribe to our newsletter.
Shopping Questions
Does your site offer secure checkout?
Yes, transactions are handled with bank-grade security provided by Shopify’s award-winning platform.
Does your site have an easy to use checkout?
Yes, our secure checkout is quick and easy to use. Our site is equipped with simple checkouts for your shopping convenience.
How do I contact customer service?
Simply, send us a message from our contact page. Customer satisfaction is important to us and we strive to provide exceptional customer care, ensuring a seamless shopping experience, to endure that our customers are happy.
Shipping Questions
How much is the shipping cost?
Standard shipping rates start at $10 and are based on weight and location. We offer free shipping on orders over $100 to our customers.
Click the link to learn more about our shipping policy.
How long will it take to receive my order?
All orders are processed within 1-3 business days, excluding holidays and weekends. Standard shipping lead time is 5-10 business days.
Where can I find the tracking number for my order?
Customers will receive an email message with their order tracking information after their order has been processed and shipped.
Return Questions
What if I want to return my order?
We want you to be happy with your purchase. If you are not completely satisfied with your purchase for any reason simply, return your item for a refund or exchange.
Click the link to learn more about our refund policy.
What is the time limit to return an item?
Customers have up to 30 days after receiving their order to request a return for a full refund. After 30 days customers can return their item for store credit.
How do I start a return?
To start a return or exchange please, contact our customer service department first at info@thevintageteddy.com.
The Vintage Teddy
At, The Vintage Teddy you will find a wonderful collection of baby and children’s clothing and accessories traditionally inspired with a modern take on classic styles.
You’ll have joy when it comes to dressing your little guy or little girl up in our collection of beautifully designed children’s clothing for girls and boys. We have children’s wear for girls and boys and sizes from newborn up-to 12 years. Styles for everyday use and for special occasion wear, handmade with care with you little ones in mind.
A various selection of baby rompers, baby dresses, baby sleep & play, toddlers dresses, toddler rompers, girls dresses, girls tops, girls skirts, girls shorts, girls sleepwear, girls sweaters, girls coats, boys suits, boys shirts, boys overalls, boys pants, boys shorts, boy pajamas, boys sweaters, boys jackets and accessories can be found in our collection.
Whether you're shopping for back to school clothes or for celebration wear for your little ones, The Vintage Teddy children’s online boutique has the perfect children’s styles for you to choose from.
